Technical Support Representative II in Lyndhurst, New Jersey at Canon Virginia Inc

Technical Support Representative II

US-NJ-Lyndhurst

Job ID: 34444
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
CUSA ITCG METC

About the Role

Canon U.S.A., Inc. in Lyndhurst, NJ is seeking a Technical Support Representative II (Representative, Tech Supt II). The Technical Support Representative II performs semi routine technical service customer support for Canon's broadcast and communication equipment and system products such as wiring and cabling. Using established company guidelines, provides on-site installation, preventative maintenance, routine repair, and calibration of company products and equipment. Provides direct technical support and serves as a primary customer contact for service-related issues, under close supervision.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Your Impact

• Perform on-site installation, preventative maintenance, routine repairs, and calibration of wiring, cabling, and related equipment according to company procedures
• Serve as a point of contact for customers experiencing technical or service issues; may instruct customers in proper equipment use
• May assist lower level technicians
• Refer complex technical problems to higher-level personnel such as supervisors or field engineers
• Repair lenses and related broadcast and communication products for Canon dealers and customers, ensuring timely and professional service
• Provide technical support and training to dealers and support staff via telephone and on-site visits
• Supply information concerning parts, policies, and technical details; respond to inquiries to support knowledgeable sales and service teams
• Assist customers by offering parts information, technical advice, schematic drawings, and responding to general inquiries
• Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs
• Maintain the service area by stocking inventory and cleaning supplies, filing service repair records, and keeping the workspace clean and productive
• Represent the company by providing accurate information, responding to customer inquiries, and troubleshooting product issues
• Typically reports to a Supervisor or Manager

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience

We are providing the anticipated rate for this role: $24.39 - $36.53 hourly

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA
Posting Tags

#LI-AV1 #PM19 #LI-ONSITE